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KMID : 0362520160180010001
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Journal of The Korean Academy of Dental Hygiene
2016 Volume.18 No. 1 p.1 ~ p.14
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The Emotional Labor and Job Satisfaction of Clinical Dental Hygienists, in Some Area of Korea
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Ko Mi-Kyung
Kim Myoung-Hee
Lim Do-Seon
Ahn Yong-Soon
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Abstract
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This study aims to provide a basis for improvement of the working environment and human resource management in the field of dental hygienists by reducing the negative factors of emotional labor, which are required by dental hygienists, and identifying positive factors that increase job satisfaction. The subjects were 507 dental hygienists in Seoul, Daejeon, Chungnam and Jeju province from October 13 to November 17, 2013. Data were self-reported questionnaires. 1. Deep-acting of emotional labor of the surveyed subjects showed 3.356 points which is higher than 3.301 points shown in surface-acting. In case of job satisfaction, the average point was 3.350 and the rate of social support perceived by the surveyed subjects was 3.428 points. In the case of goal orientation, the learning goal orientation point was 3.832, which is higher than that of performance goal orientation, which was 3.788 points. 2. The deep-acting had statistically significant positive correlation with social support, learning goal orientation and performance goal orientation. In addition, surface-acting showed a statistically significant positive correlation with learning goal orientation and performance goal orientation, and a statistically significant negative correlation with social support. The job satisfaction had a statistically significant positive correlation with deep-acting, social support, learning goal orientation, and performance goal orientation. 3. A gradual stepwise multiple regression was conducted to identify the factors that affect job satisfaction, and it was found that job satisfaction point was higher among the married, and has increased according to the increases of deep-acting, social support, learning goal orientation, and performance goal orientation. To improve job satisfaction, dental healthcare institutions should be required to attempt organizational changes and develop service education, self-development programs in order to raise goal orientation as part of human resource management.
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KEYWORD
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Dental hygienists, Emotional labor, Job satisfaction, Social support, Goal orientation
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